To reduce the rejection level by improving quality of our castings.
To improve the delivery period for avoiding deduction towards L.D. by 100% and thus increasing the profit of the organization. Customers’ Satisfaction is our primary motto and to that end we are harnessing all our energies.
| QUALITY OBJECTIVES | |||||
| SL No. | POLICY STATEMENT | OBJECTIVE ELEMENT | MEASUREMENT CRITERIA | TARGET | RESPONSIBILITY |
| 1. | GESCONS IS COMMITTED TO ENHANCE CUSTOMER SATISFACTION BY PROVIDING VALUE FOR MONEY | ACHIEVE CUSTOMER SATISFACTION BY PROVIDING BEST PRICE FOR SERVICE PROVIDED. | CUSTOMER SATISFACTION INDEX. | 95% | MARKETING HEAD. |
| 2. | MANUFACTURE AND SUPPLY OF HIGH QUALITY ALUMINIUM ALLOY CASTINGS AS PER CUSTOMER REQUIREMENTS. | TO MAKE ORGANISATION WELL KNOWN IN NATIONAL AND INTERNATIONAL MARKET. | DEVELOPMENT OF NEW CUSTOMER. | ATLEAST ONE FROM INTERNATIONAL MARKET & TWO FROM NATIONAL MARKET W.R.T PREVIOUS YEARS’ IN NOS. | MARKETING HEAD |
| 3. | UPGRADATION OF MANUFACTURING AND MEASURING PROCESSES. | TO INCREASE THE GROWTH OF THE BUSINESS. | VOLUME OF THE BUSINESS. | 10% W.R.T PREVIOUS YEAR | DIRECTOR |
| 4. | PROVIDE INHOUSE FACILITY OF HEAT TREATMENT AND TEST LABORATORY. | REDUCTION OF REJECTION BY PROPER UPGRADATION OF PROCESSES AND EQUIPMENTS. | CUSTOMER COMPLAINT FOR MATERIAL REJECTION IN VALUE. | 80% W.R.T PREVIOUS YEAR IN VALUE. | QUALITY CONTROL HEAD. |